FAQ

General Questions

What kind of jewellery do you sell?

We specialise in elegant imitation jewellery, including bridal sets, statement pieces, earrings, bangles, and necklace sets designed for special occasions and everyday wear.

Are your products suitable for weddings and events?

Yes. Our bridal and statement jewellery is carefully curated to complement weddings, festive occasions, and celebrations.

Is your jewellery safe to wear?

Yes. Our jewellery is skin-friendly and made for comfortable wear. However, we recommend avoiding water, perfume, and harsh chemicals to maintain longevity.

Do you have a physical store?

Currently, we operate online only. A physical store may be introduced in the future.

Can I place a bulk or wholesale order?

Bulk or wholesale orders may be available depending on quantity. Please contact us directly via email or WhatsApp for details.

Orders & Payments

What payment methods do you accept?

We accept debit cards, credit cards, PayPal, and other secure payment methods available at checkout.

Is it safe to shop on your website?

Yes. Our website uses secure payment gateways to protect your information.

Can I place an order without creating an account?

Yes, guest checkout is available.

Shipping & Delivery

How long does it take to process an order?

Orders are usually processed within 1 working day.

How long does delivery take within the UK?

UK deliveries typically take 2–7 working days after dispatch.

Do you offer free shipping?

Yes.
Free delivery on orders over £20 within 5 miles
Free delivery on orders over £50 anywhere in the UK

Do you ship internationally?

International shipping may be available. Please contact us before placing your order for shipping charges and delivery timelines.

Will I receive tracking information?

Yes. Tracking details will be sent to your email once your order has been dispatched.

Returns, Exchanges & Cancellations

What is your return policy?

You can request a return within 7 days of delivery, provided the item is unused and in original condition.

Is an unboxing video required for returns or exchanges?

Yes. An unboxing video is mandatory for any return or exchange request.

Who pays for return shipping?

The customer is responsible for return shipping costs.

Are refunds available?

Yes. Approved refunds are processed back to the original payment method within 8–15 working days, depending on the bank.

Do you offer exchanges?

Exchanges are allowed only for wrong or damaged items, and an unboxing video is compulsory.

Can I cancel my order?

Yes, orders can be cancelled before they are shipped.

How do I request a return, exchange, or cancellation?

You can contact us via email or WhatsApp with your order details.

Support & Contact

How can I contact customer support?

You can reach us at info@mvjewellers.co.uk or via WhatsApp.

What are your support hours?

Monday to Saturday, 9:00 AM – 9:00 PM (UK time).